When I first read about customers facing quality issues, I looked at it from the consumer point of view. More than once I bought a book and couldn’t read it. I put it down never to pick it up again, and all I could think was what a waste of money. The bright-idea light bulb never went off to send feedback or ask for my money back.
As a writer, I notice and trip over almost all the mistakes Amazon is addressing. Although I put effort into avoiding making them myself, I’m only human and still learning. I lean heavily upon my publishers to catch mistakes.
To me it’s always been a team effort working on any project. Writers, editors and artists working as one to create a clean and properly formatted book.
So what do you think about Amazon doing what they are doing?
Here’s some links on CFQI’s (customers facing quality issues) if you want to learn more: